Refund policy

Effective Date: January 20, 2026

At BeBodyWise, we strive to ensure that every customer is satisfied with their purchase. This Refund & Returns Policy outlines the conditions under which returns, refunds, or replacements may be accepted.

By placing an order on www.bebodywise.co.za, you agree to the terms below.

1. Eligibility for Returns & Refunds

Due to the nature of our products and our fulfillment model, we only accept returns or issue refunds under the following conditions:

Eligible Cases

You may be eligible for a return, replacement, or refund if:

  • You received a damaged, defective, or faulty product.

  • You received the incorrect item.

Non-Eligible Cases

For health, hygiene, and safety reasons, we do not accept returns or refunds for:

  • Products that have been opened, used, or tampered with.

  • Beauty, skincare, fragrance, or cosmetic products once opened.

  • Items purchased on sale, promotion, or with discount codes (unless faulty).

  • Change of mind or incorrect orders placed by the customer.

2. Return Timeframe

All return or refund requests must be submitted within 48 hours of receiving your order.

Requests submitted after this period may not be accepted.

3. How to Request a Return or Refund

To initiate a return or refund request, please contact us at:

📧 info@bebodywise.co.za

Include the following:

  • Order number

  • Product name

  • Clear description of the issue

  • Photo or video evidence clearly showing the defect, damage, or error

Our team will review your request and respond within 1–3 business days.

4. Refund Process

If your request is approved:

  • Refunds will be processed to the original payment method used at checkout.

  • Refund processing time: 7–10 business days, depending on your bank or payment provider.

  • Shipping costs are non-refundable, unless the return is due to our error.

5. Replacements

If a product is confirmed to be defective or incorrect:

  • We may offer a replacement at no additional cost, subject to product availability.

  • Replacement delivery times may vary based on supplier stock and location.

6. Return Shipping

  • Customers are responsible for return shipping costs unless the issue was caused by our error.

  • Returned items must be unused, unopened, and in original packaging (where applicable).

  • We reserve the right to refuse refunds if returned items do not meet eligibility requirements.

7. Shipping Delays

As we work with third-party suppliers, shipping timelines may vary. Delays caused by couriers, customs, or external factors are not grounds for refunds.

Estimated delivery times are 7–10 business days unless stated otherwise.

8. Order Cancellations

Orders can only be cancelled within 12 hours of being placed.
Once processing has begun, cancellations are no longer possible.

9. Chargebacks & Disputes

Customers are encouraged to contact us directly before initiating chargebacks.
Unjustified chargebacks may result in account suspension or refusal of future orders.

10. Consumer Protection Act (CPA)

This policy complies with the South African Consumer Protection Act (CPA).
Nothing in this policy is intended to limit your statutory rights.

11. Contact Us

If you have any questions regarding this policy, please contact:

📧 Email: info@bebodywise.co.za
🌐 Website: www.bebodywise.co.za