Shipping policy

Effective Date: January 20, 2026

At BeBodyWise, we aim to deliver your order safely and efficiently. This Shipping Policy explains how we process, ship, and deliver orders placed on www.bebodywise.co.za.

1. Order Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Once your order has been processed, it is prepared for dispatch with our fulfillment partners.

2. Shipping Timeframes

  • Estimated delivery time: 7–10 business days

  • Delivery times may vary depending on:

    • Product availability

    • Supplier processing times

    • Courier operations

    • Customer location

Please note: Delivery timeframes are estimates, not guarantees.

3. Shipping Destinations

We currently ship to all major areas within South Africa.

International shipping is not available at this time.

4. Shipping Fees

  • Shipping costs are calculated at checkout.

  • Free shipping promotions may apply to selected products or order values and will be clearly displayed on the website.

5. Order Tracking

  • Once your order has been dispatched, you will receive a shipping confirmation email.

  • Tracking details may take 24–72 hours to become active in the courier system.

6. Delivery Delays

BeBodyWise is not liable for delivery delays caused by:

  • Courier backlogs

  • Weather conditions

  • Customs clearance (if applicable)

  • Incorrect or incomplete shipping details provided by the customer

Delivery delays do not qualify for refunds.

7. Incorrect Shipping Information

It is the customer’s responsibility to ensure all shipping information is accurate at checkout.

If an order is delayed or returned due to incorrect address details:

  • The customer may be required to pay an additional shipping fee for re-delivery.

  • BeBodyWise is not responsible for lost packages due to incorrect addresses.

8. Lost or Damaged Packages

If your order arrives damaged:

  • Please contact us within 48 hours of delivery.

  • Provide clear photos or video evidence of the damage.

If a package is lost in transit:

  • We will assist in opening an investigation with the courier.

  • Replacement or refund decisions are made on a case-by-case basis.

9. Partial Deliveries

Orders containing multiple items may arrive in separate packages due to supplier availability or logistics.

10. Order Cancellations

  • Orders can only be cancelled within 12 hours of being placed.

  • Once an order is in processing or shipped, cancellation is not possible.

11. Dropshipping Fulfillment Notice

BeBodyWise works with trusted local and international suppliers to fulfill orders. As a result:

  • Products may ship from different warehouses.

  • Packaging may vary.

  • Delivery timelines may differ between orders.

12. Contact Us

If you have any questions regarding shipping, please contact us:

📧 Email: info@bebodywise.co.za
🌐 Website: www.bebodywise.co.za